You agree to the terms of service below, and the Terms of Use for Substack, the technology provider.
Terms of Service
Updated: March 2025
1. Acceptance of Terms
By subscribing to Creative Workflow Lab, you agree to these Terms of Service. If you do not agree, please do not subscribe.
2. Subscription & Payment
Your subscription grants you access to premium newsletter content.
Payments are processed securely, and you agree to the pricing and billing terms at checkout.
Automatic renewals apply unless canceled before the renewal date.
3. Refund Policy
I understand that things don’t always go as planned, so I’ve put together this refund policy to keep things simple and fair.
Eligibility for Refunds
Here’s when you can request a refund:
Accidental Purchases: If you subscribed by mistake, email me within 7 days of purchase, and I’ll issue a full refund.
Not What You Expected: If you’re unhappy with your subscription, let me know within 14 days of your payment, and I’ll review your request.
Renewals You Didn’t Want: If your subscription renewed automatically and you don’t want to continue, contact me within 7 days of the renewal date for a refund.
How to Request a Refund
If you need a refund, it’s easy:
Email me: Send a message to shannon@creativeworkflowlab.com with your subscription details and why you’re requesting a refund.
Give me a moment: I’ll review your request within 3 business days and get back to you.
Refund timing: Approved refunds will go back to your original payment method. It might take 5–10 business days to show up in your account.
A Few Limitations
I can’t offer refunds for subscriptions older than 30 days, unless required by law.
For content you’ve already accessed, I may offer a partial refund depending on the situation.
Thank you so much for subscribing to Creative Workflow Lab. Your support means everything to me! If you have any questions or concerns, don’t hesitate to email me at shannon@creativeworkflowlab.com
4. Intellectual Property
All content, including text, images, and materials in the newsletter, is my intellectual property. You may not reproduce, distribute, or repurpose any content without my permission.
5. Disclaimers & Limitation of Liability
The content and commentary provided is for informational purposes only and does not constitute professional advice. The content is not intended as legal advice. If you have specific questions about copyright or AI usage, consult a legal professional.
I am not liable for any direct, indirect, or incidental damages resulting from the use of my content.
6. Termination
I reserve the right to terminate subscriptions if users violate these Terms of Service or engage in misuse of the content.
7. Contact Information
For any questions regarding these terms, contact me at shannon@creativeworkflowlab.com.
Thank you for being part of Creative Workflow Lab!